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Got a query? We’ve answered some commonly asked questions below. If there’s still something missing just drop us a line at - we’ll be happy to help. You can also refer to our full membership Terms and Conditions.

We’re always keen to hear your feedback. So, if you’ve got views on our membership offer or would like to suggest something that would improve things further do let us know. Just email

Becoming a member

  • Who can join the Locality Membership Network?

    Our Essentials and Membership Plus packages are designed to help locally based independent community organisations to be strong and successful. We also offer our Network package for organisations, groups and individuals who can’t sign up for the full benefits offered through paid membership but want to keep in touch with what we do and support our campaigns.

    Other than being based in England, there are no membership requirements or criteria around organisation or group size, time established or legal structure, but all members must agree with our Value Statement for community organisations and other organisations..

    There are many other types of organisations who also add depth to our membership. They share our values and help create a powerful and influential network to help communities thrive. Councils, housing associations, funders, universities, regional organisations, health trusts, national charities and corporate businesses are just some of those already part of our network. They’re united not by where they’re from but by their beliefs. They believe in the power of community and are welcomed as Partner members. We also provide a fully bespoke service called Partner Plus for businesses and other organisations looking to connect with communities.

  • What is a community organisation?

    A community organisation is locally focused, accountable to the local community and independent. It’s an organisation that directly delivers services which have broad community impact.

    If your organisation operates over a wider geographical area, such as regionally or nationally, is a non-independent branch of a parent organisation, or exists primarily to support other community organisations, then please choose our Partner or Partner Plus package.

  • How do we join?

    To join, go to our become a member webpage or become a partner webpage Chose the right package, fill in the application form and agree with our Value Statement for community organisations or other organisations..

    If you have selected our Network package, we’ll approve your free membership immediately.

    For all other membership packages we’ll get back to you within two working days with your membership number and information on how to get involved. We will also send you an invoice and details of how to pay by Direct Debit.

  • How long is the application process?

    All applications are made online – it’s quick and easy and should only take five minutes.

    If you select our Network package, we’ll approve your free membership immediately.

    For all other packages we’ll get back to you within two working days with a link to pay your membership fee online.

  • How much does it cost?

    That depends on the membership package you choose:

    Membership package





    Annual fee £250 plus VAT

    Membership Plus*
    *Because of the specialist nature of the support on offer, this package is currently available to a maximum of 30 organisations.

    Annual fee £1,450 plus VAT


    Annual fee £500 plus VAT

    Partner Plus

    Price on application

  • What if my organisation can’t pay by Direct Debit?

    If this really doesn’t work for you, get in touch with us at and we’ll be happy to help.

  • Can we join and pay in advance for more than one year?

    Yes, and you’ll benefit from a 10% discount too! Just select the two-year membership box on our application form.

  • Who do I talk to if I have a question about membership?

    If you haven’t yet joined or want to refer someone to us call Kathryn on 07818 570192 or contact

    If you’re a Network, Essentials or Partner member, contact Laura in the membership team at If you’re a Membership Plus or Partner Plus member Laura will also be happy to help, or you can contact your Locality Advisor.

Accessing benefits

  • Who can join the Facebook group?

    All members can join the Membership Facebook Group. Just send us a request and we’ll check you’re a member and approve you. And it’s not limited to you – any interested member of your staff team or Board is welcome! Like any group it works best if you use it actively, so be sure to ask questions and share resources – other members will be happy to help.

  • How does the member advice service work?

    The Locality member advice service is available to all Essentials, Membership Plus and Partner members. If you have a question or query you can contact us by phone during office hours on 0207 336 9494 or by email at You can ask for help finding resources or a fellow member to talk to about a specific issue, get details of Locality events or query any aspect of your membership package.

    If you need more in-depth help, you’ll be referred to one of our regional or thematic advisors who’ll arrange an introductory chat with you.

  • Can my colleagues or board members come to member-only events or join specialist groups?

    If you have Essentials, Membership Plus or Partner or Partner Plus membership you can bring your colleagues to any member event or meeting, including those for specialist groups. If you’re a Network member you’re welcome to buy tickets for member events - just book and pay for the number of places you need – but you’ll need to upgrade your membership if you’d like to join a specialist group.

    We currently run a number of specialist groups for organisations choosing our Essentials, Membership Plus and Partner packages Get in touch at if you’d like to learn more and let us know if there’s a group you’d like to set up. We’ll always try to help!

  • Who is our Locality Advisor?

    If you choose our Membership Plus package, we’ll ask a little more about your organisation so we can match you to the most appropriate member of our specialist team. They’ll then be your first port of call if you need help. If you’re a Partner Plus member you’ll have a Relationship Manager to guide you.

  • Can we access more benefits by upgrading our package mid-year?

    If you’re a community organisation you can upgrade your membership once within each membership year.
    Any remaining annual fees paid will be pro-rated and credited against the annual fee for the new package selected. The new package will commence from the first day of the following month.

    Please note, the hands-on crisis support offered through Lifeboat in the Essentials and Membership Plus packages is only available once you have been a paying member for a minimum of twelve consecutive months.

  • What are ‘add-on’s and how can we buy them?

    We want to make sure the support we provide is flexible, as we know your needs might change. You can buy some benefits not available in your package as and when you need them. Details are on our membership for community organisations and membership for other organisations webpages. In some cases, you might find it better value to upgrade to a package that includes the benefits you need.

  • What is the member-only area of your website and how can I access it?

    All members can access a ‘hidden’ area of our website via the log in button in the top right-hand corner of the site. To register, you’ll need your membership number (found in your welcome email and on your monthly edition of Member Only Mail) and the email address you joined with. Once you’ve logged in you can create a profile and tell other members your areas of interest and expertise. You’ll also be able to access contact details for other members, download archived updates and materials and apply for specific bursaries and grants, where applicable. Look out for announcements as we add new features to this part of the website.

    Note: Each member organisation has just one log in to the members only section. So be sure to share the log in details with the rest of your organisation so they can use it too.

  • What are peer learning grants and what do they cover?

    Peer learning grants are a fantastic benefit available as part of the Essentials and Membership Plus packages. We want to help you “look up and look out” to identify new opportunities and solutions to tricky issues. Let us know what you’d like to learn or discuss, and we’ll match you to people and organisations who can help, based on experience, background and interest.

    We are able to offer up to £500 as a contribution to towards time you spend learning from another member and time they spend helping you. We can also help you set up an ongoing learning group or host a single meeting on an issue of interest to you and other members.

  • How do we get involved in Locality’s policy work?

    We send all members invitations to support or take part in our national campaigns. From time to time we’ll also invite selected members to take part in responses to consultations. Got a policy related question, or want to get involved in a campaign? You can get in touch with the Policy Team directly at

    Our Policy Officer, Leon Osbourne, also posts weekly bitesize policy updates in our Facebook Group on a Friday. You can find updates from the six most recent weeks in the members-only section of the Locality website.

  • How do I sign my colleagues up for newsletters?

    Our membership packages cover your whole organisation and your colleagues are welcome to join our mailing list.

  • Can I access previous newsletters?

    Yes, just log in to the members-only section of the Locality website You’ll find archived newsletters, policy updates and information from member-only events.

  • Do we have AGM voting rights?

    If you’ve chosen our Essentials or Membership Plus package you have AGM voting rights (one member, one vote) and can self-nominate to stand for the Locality Board when vacancies arise. Members who have selected other packages are unable to vote or stand.

Renewals and cancellations

  • How do we pay our annual membership fee when it’s time to renew?

    At your membership anniversary you and your nominated finance contact will receive an email with an invoice attached. If you are paying by Direct Debit this is for information only and no action is required. If you are paying your invoice by BACS or Credit/Debit card you will need to pay within 30 days to retain access to membership benefits.

  • We chose free Network membership. Do we need to renew?

    You won’t receive a renewal notice, but we will send you a link to resubmit details annually in order to refresh your membership. This is to ensure contacts are up to date and that your group or organisation is still operating and interested in our work. If you chose not to respond then your membership will come to an end and you will need to reapply if you wish to be a Locality member.

  • I can no longer attend a member event I have paid for. How can I get a refund?

    If you need to cancel your booking, the following charges usually apply:

    • Cancellation one week before event: no charge, full refund
    • Cancellation less than one week before event: 50% of ticket price will be refunded
    • Cancellation on the day or no-show: no refund

    To request a refund in accordance with the above you must notify us in writing by email to

  • How do I cancel my membership?

    If you want to cancel your membership, please notify us in writing by email at . We do not offer refunds but this will ensure we do not invoice you for subsequent years.