Read some of the most common questions below, or download the FAQs.
Locality's a terrific organisation that really helps put the work we do and the issues we face on the map"
- New Wortley Community Association
If you can’t find the answer to your question, please get in touch at firstname.lastname@example.org – we’ll be happy to help.
You can also refer to our full membership Terms and Conditions.
Joining the network
Our Essentials and Membership Plus membership packages are for locally-focused, independent community organisations.
The Network package is for community organisations, groups and individuals who want to stay in touch and support our campaigns but can’t sign up to the full benefits of paid membership.
Partner and Partner Plus packages are for organisations who work with community organisations like councils, housing associations, sector support organisations, funders, universities, health trusts, national charities and corporate businesses.
A community organisation is an organisation that directly delivers services which have broad community impact. It is:
- locally focussed
- accountable to the local community
If your organisation:
- operates over a wider geographical area, such as regionally or nationally;
- is a non-independent branch of a parent organisation; or
- exists primarily to support other community organisations;
then please look at our Partner or Partner Plus packages.
You can apply online – it’s quick and easy and should only take five minutes.
If you select our Network package, we’ll approve your free membership immediately.
For all other packages, we’ll get back to you within two working days with a link to pay your membership fee online.
We’ve revised our membership model to provide more flexibility, with tailored options and the opportunity to buy ‘add on’ services when needed. We’ve made membership easier and clearer, with more opportunities to get advice and make connections, to create a real sense of belonging. We’ve also moved away from tiered charges based on turnover to simple flat fees as members thought it fairer.
If you can’t pay online, get in touch with us at email@example.com and we’ll be happy to help.
Yes, and you’ll benefit from a 10% discount too! Just select the two-year membership box on our application form.
If you haven’t yet joined or want to refer someone to us, please call Kathryn on 07818 570 192 or at firstname.lastname@example.org.
The Facebook members group is open to staff and trustees from any Locality member.
If you need more in-depth help, you’ll be referred to one of our advisors who’ll arrange an introductory chat with you.
If you are a community organisation you can upgrade your membership once within each membership year. To do so, contact us at email@example.com
Any remaining annual fees paid will be pro-rated and credited against the annual fee for the new package selected. The new package will commence from the first day of the following month.
We want to make sure the support we provide is flexible, as we know your needs might change. You can buy some benefits not available in your package as and when you need them.
In some cases, you might find it better value to upgrade to a package that includes the benefits you need.
All members can access a ‘hidden’ area of our website via the log in button in the top right-hand corner of the site.
To register, you’ll need your membership number (found in your welcome email and on your monthly edition of Member Only Mail) and the email address you joined with.
Note: Each member organisation has just one login to the members-only section. So be sure to share the login details with the rest of your organisation so they can use it too.
Unfortunately, grants can‘t be used for salaries, bursaries for training courses or seminars, or for the purchase of capital equipment, software or publications.
Applications are continuously assessed, though we cannot guarantee funds will be available at all times.
We’re happy to help you to identify exchange partners, or discuss your idea in more detail. Get in touch at firstname.lastname@example.org.
Our membership packages cover your whole organisation. You’ll get details of how to sign your colleagues up to our exclusive members-only mail in your welcome pack.
Yes. Just log in to the members-only section of the Locality website. You’ll find archived newsletters, policy updates and information from member-only events.
Essentials or Membership Plus members get voting rights (one member, one vote) and can self-nominate to stand for the Locality Board when vacancies arise. Members who have selected other packages are unable to vote or stand.
Renewals and cancellations
On your membership anniversary, your main point of contact and your nominated finance contact will receive an email with an invoice attached.
If you are paying by Direct Debit this is for information only and no action is required.
If you are paying your invoice by BACS or Credit/Debit card you will need to pay within 30 days to retain access to membership benefits.
You won’t receive a renewal notice, but we will send you a link to update your details annually to ensure that:
- contacts are up to date;
- your group or organisation is still operating and interested in our work.
If you need to cancel your booking, the following charges usually apply:
- cancellation one week before event: no charge, full refund;
- cancellation less than one week before event: 50% of ticket price will be refunded;
- cancellation on the day or no-show: no refund.
To request a refund in accordance with the above you must notify us in writing by email to email@example.com
Please notify us in writing by email at firstname.lastname@example.org.