Work that is decent and fair is crucial to creating a motivated and skilled workforce that is empowered to deliver high quality services and to innovate. Community organisations are already delivering on many aspects of good work. This toolkit is designed to help organisations understand what good work is and improve existing practices by focusing on seven key dimensions.

The inherent strength of community organisations to remain flexible and adaptable has been essential during this cycle of upheaval. It will no doubt continue to be a vital characteristic. As more community organisations face the reality of working in an increasingly unpredictable environment, where even the best laid plans can come unstuck, we hope this guidance serves as inspiration for taking alternative courses of action. The lessons throughout should also assist those community organisations who are horizon scanning for new market opportunities as part of their natural cycle of strategic planning.

This guide is intended for use by board members and senior managers of third sector organisations - from the very small to the very large. The guide is only meant to help you start to ask questions; it is not intended to be an exhaustive list. Not all the questions have obvious answers but they should stimulate discussions between staff and board that either reassure or warn you. Relate your answers to the last 12 months